Hi everyone,
I'm glad to join this community. Let me briefly introduce myself.
I'm a senior software engineer and project manager based in Seoul, South Korea, with about 10 years of experience in AI Contact Center (AICC) systems. My day-to-day work involves building GenAI chatbots, speech-to-text pipelines, and call classification systems — so I live mostly in the applied AI and engineering world.
I'm currently finishing my master's degree in Technology Management at Sogang University...