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PeroK said:There's no delusion. Whoever parts freely with their money for goods or services is the customer, by definition.
In most public universities in the US, the taxpayer is paying roughly 2/3 of the costs, and student tuition only accounts for about 1/3 of the costs.
Therefore, the taxpayer is more the customer than the student.
You can continue your delusion that the student is the customer, but it will only harm your chances of success.
You will have lots of great excuses for your failure. Console yourself with them.