Diagnosing Internet Issues with DSL & Broadband

[The_Z_Factor]

Something weird is happening to my internet. I have DSL and broadband as a phone company, my router is a d-link. Anyways, a couple of months ago nothing would happen when the phone rang, but now everytime the phone rings and gets turned off (after ending a call turning off the phone), my internet gets cut off for about 30 seconds, then comes back on. I don't know why its doing it now it never did it before and now all of a sudden, maybe for about 4months now its been doing it. I have no clue why and I have phone filters and such. ANybody know why?

 

[j777]

Maybe you have a bad DSL filter...

If it happens every time a phone call is made disconnect all devices on the phone line (phones, fax machines, etc) except for one phone. Make a phone call using the connected phone and see if the problem exists. If the problem still exists try swapping the DSL filter for the phone with one of the other filters and make another phone call. You may even want to purchase a new filter so you know it's good and see if you still have the problem.

 

[ravenprp]

Hello,

Thank you for sharing your issue with your DSL and broadband internet. Based on the information provided, it seems like the phone ringing and being turned off is causing your internet to cut off for about 30 seconds. This is definitely an unusual situation and can be frustrating when trying to maintain a stable internet connection.

First, I would recommend checking your phone filters to ensure they are properly installed and functioning correctly. These filters help to separate the phone and internet signals, so it is important to make sure they are in good condition and not causing any interference.

Additionally, it may be helpful to contact your phone company and inquire if there have been any recent updates or changes to your DSL and broadband service. Sometimes, updates can cause unexpected issues, so it is worth checking in with them to see if they have any troubleshooting steps or solutions.

If the issue persists, it may be beneficial to try using a different router to see if the problem is with your current router. If the issue continues with a different router, it could be a larger issue with your internet service provider or phone line that may require a technician to investigate.

I hope this helps and that you are able to resolve your internet issues soon. If you have any further questions or concerns, please don't hesitate to reach out for further assistance. Thank you.