- #36
JDStupi
- 117
- 2
I would completely agree with this statement. There is a reciprocal relationship between the buisnesses and the people purchasing from them, because the people purchasing from them are just workers who aren't currently working. We have a push towards "being professional" and there is a distinction between what type of mannerisms are accepted as "professional" and what are seen as too informal.
These procedures are adopted because people tend to suck and be sensitive. If you don't fake a "professional" robotic interaction with recited politeness people can get offended or complain. Then they call all of their stupid over sensitive friends with no real values and tell them not to shop at store x, and store x, in an attempt to save the almighty dolla,r intervenes.
Everybody is worried about "offending" somebody so we make everything procedural and if you deviate from procedure you have the slightest chance of offending some A-hole and then thee company fires you because "If you would have followed the procedure exactly you would not have offended that person".
Also, following rules and doing procedures is built into our heads. You find people who get quite emotionally excited if you fail to do things the normal way. They get angry and call you stupid or immature or something of the like, this type of negative reinforcement has obvious consequences.
I worked at a Burger King once, and fellow employees would make a big deal over the order of operations. That is to say, if you made the sandwich on the top bun and then put the burger together afterwards in order to microwave the bottom bun and save time (resulting in a completely equivalent sandwich) you would get in trouble for "violating procedure".
Then, because we are trained so procedurally, when something deviates nobody knows what to do. But it is ok, because we just figure out a new procedure.