- #1
yungman
- 5,726
- 280
Hi
I was on Yahoo reading some articles and the screen popped up and said my computer is infected, telling me not to turn off the computer and call Microsoft with some number. Before I can screen capture the message, it disappeared.
I have Norton 360, I click the icon to try to do a scan, the program is corrupted. I went on Norton and download the program. I have problem re-installing the program. I am still trying.
At the mean time, I backed up all the stuffs from the computer into a memory stick. I don't dare to put it on another computer because I afraid even the stuffs I back up into the memory stick is infected. My question is how do I scan the memory stick with another computer without taking the risk of infecting the other computer?
Far as this infected laptop, what can I do? The Norton just have another error, I am about to run power eraser. I just want to clean the computer at this point, nothing more stuff that is of value on the computer anymore. I just hope I don't have to wipe the whole laptop and start all over again. Please advice.
Thanks
I was on Yahoo reading some articles and the screen popped up and said my computer is infected, telling me not to turn off the computer and call Microsoft with some number. Before I can screen capture the message, it disappeared.
I have Norton 360, I click the icon to try to do a scan, the program is corrupted. I went on Norton and download the program. I have problem re-installing the program. I am still trying.
At the mean time, I backed up all the stuffs from the computer into a memory stick. I don't dare to put it on another computer because I afraid even the stuffs I back up into the memory stick is infected. My question is how do I scan the memory stick with another computer without taking the risk of infecting the other computer?
Far as this infected laptop, what can I do? The Norton just have another error, I am about to run power eraser. I just want to clean the computer at this point, nothing more stuff that is of value on the computer anymore. I just hope I don't have to wipe the whole laptop and start all over again. Please advice.
Thanks