Why Does My Wife's Zoom Video Keep Freezing and Corrupting?

[robphy]

Possibly useful:
https://community.zoom.com/t5/Meetings/Video-Distortion/m-p/32064

here's the fix I discovered:

Go to video settings and check the option for 'Adjust for low light' and instead of auto make it manual, then move the slider all the way to the bottom. This way it's like a filter/background image, as it fixes the video distortion, but it doesn't have any impact on the video like a filter or background does, so you look normal.

 

[DaveC426913]

This ... seems to have resolved the issue.
I am cautiously optimistic.
I will have her test it and confirm and then provide a proper thank you.