New Laptop Has Frequent USB Glitches

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In summary, the new laptop is experiencing frequent USB glitches, causing issues with connecting and using external devices. This is likely due to compatibility issues or faulty hardware. It is recommended to troubleshoot the problem and potentially seek assistance from the manufacturer for a resolution.
  • #1
Hornbein
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My month old laptop has recently developed frequent USB glitches. My mouse and audio interface connect via USB. About once a minute the connection fails for a few seconds.

I tried batteries in the mouse. Worse. I tried plugging the mouse and keyboard interface into the second USB port. Worse. I have Comodo malware detection software installed already. Now what?
 
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  • #2
Why mess with it? Return it.
 
  • #3
Try a different keyboard/mouse. In my experience USB and especially wireless ones are frequently glitchy.
 
  • #4
Try a different mouse brand, too. I have a Logitech mouse that works on MacOS and Windows but not Linux. Before converting my laptop to Linux, I used the mouse on Windows with the laptop. After conversion, it never worked, so I know there's some incompatibility between the mouse and Linux.

It will connect then immediately disconnect no matter what I try. The only mouse that works is a wired one.

Sometimes, other devices using USB cause this, especially if you're using an extender that plugs into one port, but then you have a couple of drives or sticks attached to it.
 
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  • #5
Does it happens with 'wired' mouse and keyboard too?
 
  • #6
And you're of course sure that all the relevant drivers are up to date....
 
  • #7
I got a wired mouse and the glitches went away.
 
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  • #8
Just curious: is it possible that there was an another wireless mouse (or other appliance with similar, cheap transmitter?) nearby?

Maybe you can try a BT version, if wireless is desired.
 
  • #9
Rive said:
Just curious: is it possible that there was an another wireless mouse (or other appliance with similar, cheap transmitter?) nearby?

Maybe you can try a BT version, if wireless is desired.
Nope, nothing else close by.
 
  • #10
Hornbein said:
Nope, nothing else close by.
No phones?
 
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  • #11
berkeman said:
No phones?
And related, you might look to see all the BT devices your phone finds. It's surprising - my neighbors car, my neighbors phones, my neighbors headphones, well, you get the idea.
 
  • #12
berkeman said:
No phones?
Two smart phones nearby. I've been using the same setup for years with no trouble until now.
 
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  • #13
Hornbein said:
Nope, nothing else close by.
Equipments of the neighbourhood is out of transmitter range too?
Maybe they bought something new...
 

FAQ: New Laptop Has Frequent USB Glitches

Why is my new laptop experiencing frequent USB glitches?

There could be several reasons for this issue, including hardware defects, outdated drivers, insufficient power supply to the USB ports, conflicts with other software, or even issues with the specific USB devices you are using. Diagnosing the exact cause usually requires a process of elimination.

How can I update my USB drivers to fix the glitches?

To update your USB drivers, you can go to the Device Manager on your laptop, find the USB controllers section, right-click on each USB device, and select 'Update driver.' You can also visit the laptop manufacturer's website to download the latest drivers specific to your model.

Could my USB devices be causing the glitches?

Yes, faulty or incompatible USB devices can cause glitches. Try using different USB devices to see if the problem persists. If the glitches stop when you use different devices, the issue may lie with the original USB devices.

Is there a way to check if my laptop's USB ports are faulty?

You can check if your USB ports are faulty by trying different USB devices and cables in each port. If none of the devices work properly in a specific port but work in others, that port may be faulty. Additionally, you can use diagnostic tools provided by your laptop manufacturer to test the hardware.

What should I do if none of the troubleshooting steps fix the USB glitches?

If you've tried updating drivers, testing different USB devices, and checking for hardware faults without success, it may be time to contact the laptop manufacturer's customer support. They can provide more advanced troubleshooting steps or arrange for a repair or replacement if the laptop is still under warranty.

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