- #211
vanesch
Staff Emeritus
Science Advisor
Gold Member
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- 20
Evo said:I disagree, you can explain a concept in simple terms, you don't have to teach the person the details about it. Humanino, for example, is excellent at explaining very complex concepts in an easy to understand format. Moonbear is very good at explaining complex neurological processes in laymen's terms.
One of the engineers I work with is very knowledgeable but he cannot simply explain what something does, he wants to explain how it works, and uses very technical terms. He'll talk for 15 minutes explaining MPLS, QOS, COS, latency, jitter, native IP, etc... and the customer has no clue what he's talking about, I'll cut in and say "it means that the workers at your Wisconsin office will be able to work with files that are stored on the computer in California as if they were in California". The customer will say "oh, yes that's what I want".
It's like the old joke about the child asking the parent where he came from. The parent pulls out a medical book and starts explaining biological processes and showing pictures of human reproductive organs. The child looks confused and says "My friend Joey came from Chicago..."
Yes, but you're not explaining the functioning of the technology to the customer when you do that. You're just giving the customer the information he's after, as a customer (which your engineer apparently didn't grasp). Now, your customer then takes your word for it that the answer to his question is the correct one (and if he's a smart customer, will build into the contract something that would hit you in your face if ever you had been telling fairy tales).
There is a difference between the following:
- answering a specific question (of usefulness, risk, cost) to a customer
- giving a colorful mental picture which is an analogy of a complex phenomenon (but which is totally useless to reason on and come to correct conclusions)
- give an explanation of the correct principles of a certain phenomenon.
I think that for the last case, a minimum of knowledge can be required by the audience. Now, there are fields where the "distance" between daily knowledge and the required prerequisites to understand an explanation are shorter than others. This doesn't mean that your audience has to be an expert in the field! As I said, I think that a good physicist in no matter what field has the prerequisites to understand some climatology. That doesn't turn him/her into a climatologist, but he should be able to follow critically an argumentation.